RJMW is committed to providing well trained, high quality adjusters and managers to meet the service needs of our clients while ensuring compliance to their adjusting requirements. In this regard, we further strive to exceed customer expectation with our proven system of selecting and placing individuals with the appropriate expertise and necessary skills for any job.
The RJMW Staff collectively possesses in excess of 150 years of practical claims experience. This includes an equal balance between experience gained on the carrier side and experience gained on the independent side. This broad combination of industry experience among our staff has been cultivated into a comprehensive work ethic not often seen in catastrophe service providers. This work ethic can be summed up by our motto: “Quality During Catastrophe.”
"Quality During Catastrophe" is not just our motto, but our core belief. Our team consists of hundreds of licensed, dedicated, and experienced adjusters that are strategically located throughout the United States. We continue to grow our forces each year and provide top notch training with our in-house training facility at our corporate headquarters.
RJMW training emphasizes integrity, superior customer service and superior claims knowledge. We insist that these values be maintained in everything we do. We deliver on the same customer service and claims handling promises our clients make to their customers.
Through the years, RJMW has developed organized contingency plans which include tried and tested procedures to give our clients immediate mobilization response and the capability to handle any catastrophe, anywhere in the U.S. at a moment’s notice. Our use of the latest technology enables us to handle even the largest volume of claims in a timely, effective, and efficient manner. This is our promise to the client.
Our primary expertise is in property and liability claims adjusting. Our highly-experienced staff of field adjusters stand ready to help clients control
loss payments fairly, quickly and accurately. Daily claims from fires to wind/hail and earthquake, we are ready to provide superior custormer service.
Currently, RJMW focuses our “Daily” energies on providing superior coverage throughout the the following states:
AL, AR, CO, DE, FL, GA, IL, IN, IA, KS, KY, LA, MD, MI, MN, MS, MO, NJ, NC, OH, OK, PA, SC, TN, TX, VA, WV, WI.
We can also cover other states if needed.
RJMW's Flood Division are industry leaders and recognized specialists in Flood Claims. Our teams of experts have extensive experience handling daily as well as major Flood losses, including NFIP and excess coverage policies. With US Flood property damage exceeding $2.4 billion per annum, RJMW maintains the capacity, means, and expertise for immediate deployment for both residential and commercial flooding disasters/claims.
The RJMW Flood Division comprehensively addresses all aspects of Flood insurance claims needs. The professionals in the RJMW Flood Division are industry leaders and recognized specialists in Flood Claims. RJMW’s Flood claims adjusters work toward rapid, cost-effective settlements regardless of whether the claims are residential or commercial property. No matter where your need, RJMW’s extensive scalable network of Flood property adjusters will be there. RJMW stands ready to speed our highly trained professionals to the scenes of insurance claims.
The RJMW Branch Assist Division provides experienced examiners and desk adjusters to our carrier clients during times of large claim events.
Most often the need arises out of a major catastrophe.Branch Assist examiners and desk adjusters deploy to the offices of the carrier client.
Our team works on client systems in client offices, using client processes and guidelines. We examine incoming reports provided by field adjusters.
We apply coverage, review estimates, correspond with field adjusters, pay claims, close claims and maintain communication with the insured
throughout the adjusting process.
Our team will perform any and all aspects of the claim adjustment process as needed and/or specified by the client. When a catastrophe happens
and/or anytime your staff is overwhelmed, allow us to branch assist.
Branch Assist services include, but are not limited to:
Third Party Administration
RJMW offers a Third Party Administration division as part of our list of services. RJMW is a nationwide, full service, multi-line TPA with custom designed programs for each client. Working with clients we develop a custom solution for their TPA needs both large and small.
This TPA is staffed by our experienced staff and works with our nationwide network of Property Adjusters to help us respond to our clients needs. We integrate programs for single territory clients or manage complex claims management programs across multiple locations. We use our central hub in Charlotte, NC for overall co-ordination and centralized management information.
RJMW provides Crisis Management Catastrophe Planning services. This service prepares our client carriers in dealing with a variety of
undesirable outcomes when disaster strikes. We provide planning to handle the inevitabilities
of catastrophe from a position of proactive strength. The following steps are used to best craft a targeted, customized plan to best suit your need.
Implementation affords cost containment initiatives by risk identification and understanding the ever changing catastrophe possibilities.
Our tailored Catastrophe Plan provides peace of mind in knowing you are prepared to handle Catastrophe crisis of any size.
RJMW Claim Services believes strongly in training and adjuster development.To this end we have built a state of
the art training facility at our corporate headquarters.The facility consists of two high tech multimedia
classrooms and a training structure.The training structure is a free standing house designed to enable hands on training.
One of the training focuses is construction material identification. The training house was built using a multitude
of construction materials.Each elevation of the exterior has a different cladding. Each room of the interior has a different
floor material, wall material, etc.The roof has 11 different coverings.
The building also contains a multitude of cut aways which reveal typically unseen construction elements and
processes such as roof/wall framing, layers involved with stucco applications, layers involved in lath/plaster
applications, etc.These elements enable us to familiarize our adjusters the various types of building
materials they will encounter in the field and the constructions processes involved with their installation.
We also use the structure to conduct training on proper scoping techniques, roof safety and a number of other topics.